Order Processing Time

All items are custom-made to order. Orders typically finish production within 2–4 business days after payment is successfully processed.

Please note:

• Processing times do not include shipping transit time

• Processing times may be longer during peak seasons, promotions, or high-volume periods

Once an order has entered production, it cannot be modified or canceled.

Estimated Shipping & Delivery Times

After production is complete, orders are shipped via third-party carriers.

Estimated delivery timelines including production (not guaranteed):

• Standard Shipping: 4–8 business days including production

Delivery estimates are provided for convenience only and are not guaranteed delivery dates.

Shipping Delays & Carrier Responsibility

We are not responsible for shipping delays caused by circumstances beyond our control, including but not limited to:

• Carrier delays

• Weather conditions

• Incorrect or incomplete shipping addresses

• Customs or postal service delays

• Peak shipping seasons

Once an order is handed over to the carrier, delivery timing and handling are the responsibility of the shipping provider.

Incorrect or Incomplete Addresses

Customers are responsible for ensuring that shipping information is accurate at checkout.

We are not responsible for:

• Packages delayed, lost, or returned due to incorrect or incomplete addresses

• Orders delivered to an address provided incorrectly by the customer

If a package is returned to us due to address issues, reshipping fees may apply.

Lost, Stolen, or Marked-Delivered Packages

We are not responsible for packages that are:

• Marked as delivered by the carrier but not received

• Lost or stolen after delivery

In these cases, customers must contact the carrier directly to file a claim. We may assist by providing shipment details but cannot guarantee replacement or refund.

Shipping Fees

Shipping fees are calculated at checkout and are non-refundable once an order has shipped, as they cover carrier and fulfillment costs.

In the event of shipping delays or failed delivery attempts, we are happy to assist by:

• Contacting the carrier on your behalf when possible

• Providing tracking information and shipment documentation

• Helping coordinate a delivery resolution with the carrier

While we will make reasonable efforts to assist, shipping costs cannot be refunded for delays, carrier issues, refused packages, or unsuccessful delivery attempts once an order has been shipped.

International Shipping (If Applicable)

International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Delivery times for international orders may vary significantly due to customs processing.

Chargebacks & Shipping Disputes

By placing an order, you agree that:

• Shipping timelines are estimates, not guarantees

• Delays caused by carriers do not qualify for refunds or chargebacks

Shipping disputes or unauthorized chargebacks may be contested with supporting documentation, including carrier tracking, delivery confirmation, and this Shipping Policy.

Policy Agreement

By completing checkout, you acknowledge that you have reviewed and agreed to this Shipping Policy. This policy applies to all orders placed through our website.